Store incidents Dispatch recovery Guest promise safety Operator escalation

Store incidents and recovery control plane.

Incident queues, SLA blockers, and recovery posture in one operator surface for restaurant and food-commerce teams that need cleaner store, labor, and dispatch handoffs before the next guest promise window burns.

Overview Incident Lane SLA Risks Recovery Posture Verification Docs

Control snapshot

Restaurant-safe incident ops

Store incidents

Active store incidents tied to owner, recovery lane, and next action.

Urgent incidents

Red incidents where guest promise and dispatch posture are already under pressure.

Blocked recoveries

Evidence and reopen blockers still waiting on proof.

Fragile packets

Recovery packets that still need stronger reopen posture before release.

Primary recommendation

Clear recovery proof, ETA parity, and staffing-to-demand drift first so store operations posture stays safe before the next guest promise or promo window burns.

Store trust comes from aligned recovery events, proof bundles, and reopen-safe packet posture.

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Recovery packets

What can safely move next

PK-41

red

Store recovery desk

54% confidence · 6 hours to next review window.

Hold the recovery packet until store and dispatch evidence align on the same reopen posture.

PK-42

yellow

Marketplace launch reviewer

63% confidence · 10 hours to next review window.

Stage the packet, but do not restore promotional demand until ETA and labor posture stabilize together.

PK-43

yellow

Kitchen ops leadership

79% confidence · 18 hours to next review window.

Recovery remains viable if handoff timing stays clean through the next bundled-order sample.

PK-44

green

Franchise support command

90% confidence · 24 hours to next review window.

The packet is healthy as long as the corrected inventory evidence stays bundled with dispatch-window parity.