Incident queues, SLA blockers, and recovery posture in one operator surface for restaurant and food-commerce teams that need cleaner store, labor, and dispatch handoffs before the next guest promise window burns.
| Store incident | Owner | Severity | Next move |
|---|---|---|---|
| North Dock Kitchen · POS outage INC-711 · Boston · Seaport flagship The in-store register cluster recovered, but order handoff reconciliation is still lagging across pickup and third-party dispatch queues. |
Store systems lead | red | Reconcile POS event logs against pickup and dispatch queues before the dinner spike reopens auto-accept. |
| Metro Slice Collective · Staffing shortfall INC-712 · Chicago · West Loop A callout and prep backlog pushed the kitchen beyond promised ticket times, and the recovery script has not yet propagated to marketplace ETAs. |
Area operations manager | red | Apply the staffing recovery plan, throttle demand, and republish ETA posture before late-night promo traffic starts. |
| Sunset Bento Labs · Printer and expo sync drift INC-713 · Seattle · Capitol Hill Kitchen printers resumed, but expo routing still shows one stale prep station, leaving handoff timing uncertain for bundled orders. |
Shift operations captain | yellow | Confirm station routing parity and validate the next fifteen bundled orders against the fallback workflow. |
| Garden Table Express · Inventory mismatch INC-714 · Austin · South Congress Store counts are healthy again, but delivery promise windows still reflect the earlier outage because the recovery packet is waiting on inventory proof. |
Franchise support lead | yellow | Attach the corrected inventory snapshot and reopen dispatch promises only after the store and channel windows match. |